Ducted Air Conditioning Won't Connect to the App
This is one of the most common calls I get. Nine times out of ten we can sort it on the phone.
What's Going On?
Your ducted AC has a wifi module or smart controller, but the app keeps saying "device not found," the pairing process fails, or it connects then drops out repeatedly. It's frustrating — especially when you just want to turn the cooling on from your phone.
What's Included in a Remote Session
- Step-by-step app and wifi module pairing guidance
- Router and network compatibility checks (2.4 GHz vs 5 GHz, band locking)
- Controller reset and re-pairing procedures
- Firmware and app version verification
- Remote access and scheduling setup once connected
$49 flat fee — per issue, not per hour
If we can't fix it over the call, you don't pay. Session fee credits toward any follow-up in-person visit.
Book a Session